Terms & Conditions

Design

Each cake is thoughtfully designed to reflect your celebration. We welcome inspiration images to understand your vision; however, we do not replicate another cake artist’s work. Every design is interpreted in our own style, ensuring a finish that is both refined and unique.

Design sketches created following consultation remain the intellectual property of LolasBakes and are not to be shared with other cake designers.

A design sketch is provided once a non-refundable, non-transferable booking fee has been received.

Tasting and Consultation

We offer a one-hour consultation by appointment, where you can sample four of our most popular flavours while we explore your design and overall vision together.

You are welcome to bring mood boards, invitations, or colour palettes to guide the design. A design sketch is prepared following receipt of your booking fee, with a full design and quote shared within 7 days.

Consultations are recommended for wedding clients and are limited to a maximum of four guests.
Fee: £45 (payable at least one week in advance)

We also offer tasting boxes for collection or UK delivery, released periodically via our website and social channels.

Booking & Payment

A non-refundable, non-transferable booking fee is required to secure your date (25% for orders up to [insert value]). This is due within 48 hours of accepting your quote.

The remaining balance is due:

7 days before collection/delivery (celebration cakes)
28 days before collection/delivery (wedding cakes)

Orders placed within 28 days require full payment at the time of booking and may be subject to a rush fee if required within 7 days.

Payments are made via bank transfer (details provided on your invoice).

If payment is not received within the stated timeframe, the booking may be released.

Changes

We will always do our best to accommodate changes where possible. Requests made at least 7 days before your event can usually be considered, though additional costs may apply depending on the nature of the change.

Cancellations/Postponement

For celebration cakes (under £250), a minimum of 28 days’ notice is required.
For wedding cakes, 12 weeks’ notice is required.

Where sufficient notice is given, payments made (excluding the booking fee and any costs already incurred) will be refunded.

Cancellations within 7 days of collection/delivery are non-refundable. Once work has begun, payments are non-refundable.

Postponements may be accommodated with at least 2 weeks’ notice and are subject to availability.

The booking fee remains non-refundable in all circumstances.

Delivery/Collection & Set-up

Collection is available from our base (address provided upon booking). For larger or multi-tiered cakes, we recommend delivery to ensure safe handling.

Delivery is charged based on distance and availability. A full postcode will be required when booking.

Where setup is required, a standard fee of £45 applies. This ensures your cake is positioned and presented as intended. Extended setup times will be discussed where applicable.

A venue contact name and number must be provided. The cake table should be prepared and in its final position prior to our arrival.

If setup is delayed due to the space not being ready, additional waiting time may be chargeable.

Once the cake has been delivered and set up, responsibility passes to the client or venue. We cannot be held responsible for damage caused by movement or environmental conditions.

In the unlikely event of delays outside of our control (such as traffic or weather), any compensation is limited to delivery and setup fees.

Non-Edibles Elements

Some designs may include non-edible elements such as support dowels, decorative items, or fresh flowers.

You will be advised accordingly. It is important that these are removed before serving.

Care & Responsibility

We take great care in preparing and presenting your cake. We kindly ask that it is inspected upon collection or delivery so any concerns can be addressed immediately.

Once the cake has been collected or delivered, responsibility transfers to the client.

If any adjustments to your design are required due to unforeseen circumstances, we will communicate this with care and offer suitable alternatives.

Media

We may photograph our work for portfolio and marketing purposes. Any personal or identifiable details will be excluded unless prior consent is given.

Complaints

In the unlikely event of a concern regarding quality, we ask that at least ¾ of the cake is returned within 24 hours so we can fairly assess the matter.

Concerns raised after 7 days of collection/delivery may not be considered.

Refunds, where applicable, are offered at the discretion of LolasBakes. Variations in artistic interpretation or colour may occur and are not considered faults unless a physical reference was provided and not followed.

We are only able to correspond with the original client.

Collection Guidance

Cakes are delicate and require careful handling. Once collected, responsibility transfers to the client.

We recommend:

Transporting the cake on a flat, level surface (boot space is ideal)
Keeping the vehicle cool and avoiding direct sunlight
Driving carefully, avoiding sudden movement
Minimising time in transit

Cakes should be stored in a cool environment until required.

Agreement

By paying your booking fee, you confirm that you have read and accepted these terms.

LolasBakes

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